ORDERS & SHIPPING

IF YOU HAVE PLACED AN ORDER WITH US, THANK YOU! 

ORDERS ARE FIRST PROCESSED, AND THEN SHIPPED SHORTLY AFTER. 

BELOW ARE THE ADVISED PROCESSING AND SHIPPING TIMES. 

PLEASE NOTE:

Once orders have been processed it can no longer be changed or cancelled.

We will not be held liable for items misplaced or lost once the item has been shipped and proof of tracking has been provided. 

Due to the nature of the product we do not offer refunds. 

 

Custom Units

UK ORDERS

*for bundles, frontal & closures + custom coloured bundles, frontals & closures*

Processing time: 7 - 10 working days 

Shipping: 1 - 3 working days 

 

*please note 613 13x6 frontals make take a bit longer*

Custom Units

- Processing time: 10 - 14  working days

- Shipping: 1 - 3 working days

 

 Shipping

Once your order has been processed it will be shipped via Royal Mail 1st Class Signed For and you'll receive a shipment notification for this by email.

 

INTERNATIONAL ORDERS

*for bundles, frontal & closures + custom coloured bundles, frontals & closures*

​Processing time: 7 - 10 working days

Shipping: 5 - 10 working days

Custom Units

- Processing time: 10 - 14  working days

- Shipping: 5 - 10 working days

 Shipping

If you have a preferred method of shipping you would like your order to be sent by, please leave a note at checkout stating so and we'll email you back confirming whether this can be done.

International orders are normally sent via; UPS, USPS, DHL, HERMES & FEDEX. Please allow 5 - 10 working days to receive your order. You'll also receive a tracking number once it has been shipped.