FAQs

Where is our hair from?

Our raw hair of Vietnamese origin, straight from one donor, our virgin hair is Vietnamese also.

 

What is the difference between Raw and Virgin?

Raw Hair

Raw hair is hair from one donor. This means each individual piece is hair donated by one person. This means the hair is of the finest quality hair with no mixed pieces and differently no synthetic fibres. 

The hair can be bleached to #613 and with proper care can last you up to 5 years.

 

Virgin Hair

Virgin hair is hair from mixed donors. It has no synthetic fibres and can be bleached to #27

With proper care the hair can last you up to 3 years.

 

How many bundles will I need?

Because of how thick our bundles are you get more for less.

12 - 16 inches - 2 Bundles

18 - 30 inches - 3 Bundles

32 - 36 inches - 4 Bundles

Please note this may vary depending on your closure and frontal size. 

 

 

How long is delivery?

UK Orders

Processing:

2-3 Business Days

Shipping:

 5 - 7 Business Days

Orders with custom colouring will take 7 - 10 business days.

 

International Orders

Processing:

2 - 3 Business Days

Shipping:

 5 - 7 Business days

Orders with custom colouring will take 7-10 business days.

 

Once the item has been posted, we will not be held responsible for any lost items. 

 

How do I get booked in for colouring? How do I get it discounted?

How do I book in for colouring?

Please add the colouring option to basket and checkout with it.

Then email us your order no., full name, with the words Desired Colour, and attach the colour you would like your order coloured too.

 Example: 

Subject: Order No. #1001, Jane Done, Desired Colour.

colour.jpg

 

Check our colouring page for colour inspo here.

 

ORDER CANCELLATION

Once you have placed your order, ALL SALES ARE FINAL. 

Do we accept returns?

 We do not accept refunds. We offer exchanges for faulty goods as long as the product is used and in it's original form. We must receive your order to inspect it first before processing any refunds.