Frequently Asked Questions
What Is The Difference Between Raw &Virgin Hair?
Raw Hair is the purest and natural form of hair available. It is 100% chemically unprocessed and is
single donor hair meaning it is cut from one donor. Curly and Wavy hair that is Raw has been steamed
to be created.
The beauty of Raw Hair is that it can bleached to colour 613 and with proper care, can last you 5 years plus.
Virgin Hair also hasn't been chemically processed, but isn't single donor hair. Like Raw Hair, Curly and Wavy Virgin Hair has been steamed to be created.
Unlike Raw Hair, Virgin Hair doesn't usually bleach to 613, but colour 20 instead, a golden blonde. This har can last you up to 3 years.
Where Is Your Raw & Virgin Hair From?
Our Raw Hair is sourced from South East Asia. It can bleached to colour 60 and with proper care last you more than 5 years.
Our Virgin Hair is sourced from China. It can be bleached to colour 20, a golden blonde, and with proper care can last you 3 to 5 years.
How Many Bundles or Tapes Will I Need?
We recommend 3 bundles for frontals, closures and leave outs. Our hair is thick to the ends so this is fine for longer lengths as well. If you prefer your hair full... 4 bundles would be best.
For Tapes and Tips we recommend 300 grams, but it depends on your preference.
How Much Is Shipping?
Standrad Shipping is £4 to the UK and £15 worldwide.
Express Shipping is £8 to the UK and £30 worldwide.
What Are Your Processing Times?
For In Stock purchases there are none.
Virgin Hair Orders
If you purchased via bank transfer, 3-5 working days.
If you purchased via Klarna, LayBuy or through our website, 5-7 working days.
Raw Hair Orders
If you purchased via bank transfer, 5-7 working days.
If you purchased via Klarna, LayBuy or through our website, 7-10 working days.
Please add on an extra 2 working days for custom colour and customisation orders.
How long is delivery?
UK: 1-3 working days for standard delivery.
Anywhere Else: 3-5 working days worldwide.
UK: 1 Day
Anywhere Else: 2-3 working days.
What Is Your Return Policy?
We do not accept returns. All Sales Are Final.